Dedicated Professionals Ensuring Seamless Client Experience
Behind every successful case at SHCD Conseil stands our dedicated support team. These five professionals work tirelessly to ensure smooth operations, thorough documentation, and exceptional client communication throughout the European Union.
Our assistants bring specialized skills in case management, research, client relations, documentation, and operations coordination. Together with our senior specialists, they form a cohesive unit capable of handling complex cybercrime cases across multiple jurisdictions.
Team Members
Languages
Coverage
Wide Reach
Case Assistant
Matteo serves as our primary case assistant, working directly with senior specialists to manage case workflows and ensure timely progress on client matters. He coordinates between team members, tracks deadlines, and maintains detailed case files that support our specialists in delivering effective advisory services. His organizational skills and attention to detail help keep complex, multi-jurisdictional cases on track.
Research Assistant
Vincent leads our research efforts, gathering critical information that supports case analysis and strategy development. He investigates regulatory frameworks, tracks emerging fraud patterns, monitors cybercrime trends across European markets, and compiles intelligence that helps our specialists provide informed guidance. His research capabilities are essential for understanding the evolving landscape of digital crime.
Client Relations
Lucas is the primary point of contact for client communications, ensuring that every interaction reflects our commitment to responsive, compassionate service. He manages initial inquiries, schedules consultations, provides regular case updates, and ensures clients feel supported throughout their engagement with SHCD Conseil. His interpersonal skills and multilingual capabilities make him invaluable for our diverse European clientele.
Documentation Specialist
Enzo specializes in preparing and organizing the comprehensive documentation required for cybercrime cases. He drafts reports, prepares evidence summaries, creates filing documents for authorities, and ensures all paperwork meets the specific requirements of different European jurisdictions. His meticulous approach to documentation strengthens our clients' cases and supports effective communication with banks, regulators, and law enforcement.
Operations Coordinator
Jacob oversees the operational logistics that keep SHCD Conseil running smoothly. He coordinates scheduling across time zones, manages resource allocation, ensures our 24/7 availability commitments are met, and handles the practical aspects of cross-border case coordination. His operational expertise ensures that our team can respond rapidly to urgent cases while maintaining quality across all client engagements.
Native English speakers with additional capabilities in German, French, Italian, Spanish, and Dutch. This linguistic diversity enables effective communication with clients and authorities across all our European markets.
Based in London with operational reach across the UK and Europe. Our team maintains familiarity with local procedures, regulatory requirements, and enforcement contacts throughout these jurisdictions.
Cybercrime doesn't follow business hours. Our support team ensures round-the-clock coverage so that urgent cases receive immediate attention, regardless of when the emergency arises. Response times are measured in hours, not days.
Our support team works as a unified extension of our senior specialists. This close coordination ensures consistent service quality, efficient information flow, and comprehensive case management from initial contact through resolution.
Every member of our support team understands the stress and urgency that cybercrime victims experience. We're committed to providing responsive, professional, and compassionate support at every stage of your case. When you work with SHCD Conseil, you have an entire team dedicated to your recovery.